pkluki Privacy Policy

Introduction and Overview

pkluki is a trusted online betting and casino platform in Bangladesh. We believe that protecting our users' personal information is a fundamental responsibility. This Privacy Policy ("Policy") explains how pkluki ("we", "us", "platform") collects, stores, processes, and protects your personal information.

This policy applies to all services, products, and features of the pkluki website pkluki.lat. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

We use SSL encryption and modern data protection technologies to keep your information secure. pkluki, as a safe and reliable platform, gives the highest priority to the privacy of all users in Bangladesh.

Information We Collect

pkluki collects various types of information. Below is a detailed breakdown by category:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — our platform is for users aged 21 and above only)
• National ID number or passport number (for identity verification purposes)
• Gender

2.2 Contact Information

• Email address
• Mobile number
• Home address (where applicable)

2.3 Financial Information

• bKash, Nagad, Rocket, Upay mobile numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Gaming and Activity Information

• Betting history and preferences
• Games and categories used
• Win and loss records
• Duration and activity of each session
• Time spent on the platform

2.5 Technical Information

• IP address
• Device type, operating system, and browser version
• Cookies and local storage data
• Login time and location

How We Collect Information

pkluki collects your information in the following ways:

3.1 Information You Provide Directly

When you register on our platform, log in, complete a payment, contact support, or fill out any form, you directly provide us with information.

3.2 Automatically Collected Information

Certain information is collected automatically while you use our website — for example, through cookies, pixel tags, and web beacon technologies. This includes your browsing behaviour, the sequence of pages visited, and activity patterns.

3.3 Information Received from Third Parties

We may receive necessary information from payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification services, and fraud prevention services.

Purpose of Using Information

pkluki uses your personal information for the following purposes:

4.1 Account Management

To create, verify, maintain, and secure your account. This includes age verification (21+), identity confirmation, and monitoring account security.

4.2 Payment Processing

To complete deposit and withdrawal transactions and to ensure the security of financial transactions. We do not store full card numbers or CVV details.

4.3 Customer Service

Your information is used to resolve your issues, review complaints, and provide 24/7 live chat support in Bengali.

4.4 Responsible Gaming

To monitor your gaming behaviour and identify potentially problematic gambling patterns. This is done for your protection. For more information on responsible gaming, please visit our Responsible Gaming page.

4.5 Legal Compliance

To comply with applicable laws, regulations, and regulatory guidelines, to prevent fraud and money laundering, and to respond to lawful requests from relevant authorities.

4.6 Platform Improvement

Information is used to improve user experience, develop new products and services, and maintain the technical performance of the platform.

4.7 Communication and Marketing

To inform you of important account notifications, transaction confirmations, and, subject to your consent, relevant offers and promotions.

Sharing Information with Third Parties

pkluki does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Information may be shared with trusted third parties who assist us with payment processing, technical infrastructure maintenance, identity verification, and fraud prevention. All such partners are contractually bound to adhere to our strict privacy standards.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive the minimum information necessary to operate their gaming services, and only the information that is essential for operating those games.

5.3 Legal Authorities

In response to a court order, legal process, or lawful request from a government authority, we may be required to disclose information in accordance with applicable law.

5.4 Business Changes

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases, we will notify you in advance.

When sharing information with any third party, we provide only the minimum necessary information and obtain appropriate privacy assurances from them.

Cookies and Tracking Technologies

pkluki uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining your login session, verifying security, and remembering language preferences. They cannot be disabled.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are visited most and how users interact with the platform. This information is stored in aggregated and anonymised form.

6.3 Preference Cookies

These cookies are used to remember your preferred settings — such as display language, favourite game categories, and so on.

6.4 Cookie Controls

You can manage or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not function properly.

Data Retention and Security

pkluki takes industry-standard technical and organisational measures to keep your information secure.

7.1 Encryption

Our platform uses SSL/TLS encryption to keep your data transmission secure. Stored sensitive information is protected with AES-256 grade encryption.

7.2 Access Controls

Access to your personal information is strictly controlled. Only authorised personnel may access information as required for their work, and they are bound by confidentiality agreements.

7.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Information required for legal obligations, dispute resolution, and contract enforcement may be kept for a defined period. Financial transaction data is generally retained for up to 5 years after account closure.

7.4 Security Breaches

In the event of a data security breach, we will promptly notify affected users and take the necessary steps in accordance with applicable law.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. You may contact us at any time to request a copy of your information.

8.2 Right to Correct Information

You have the right to request correction if any information we hold about you is incomplete or inaccurate. You can do this by going to your account settings or by contacting our support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. Please note that due to legal obligations, it may not always be possible to delete all data completely.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted, particularly when you dispute the accuracy of the data or believe the processing is unlawful.

8.5 Opt-Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. However, important service-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

8.6 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us via our 24/7 live chat or email. We will endeavour to respond to your request within 30 business days.

Children's Privacy

pkluki strictly refrains from providing services to anyone under the age of 18. Our platform is operated exclusively for individuals aged 21 and above.

We do not knowingly collect any personal information from minors. If we become aware that a minor is using our services or that we hold their data, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please contact us immediately.

Policy Changes

pkluki may update this privacy policy from time to time. In the event of any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to registered users at their registered email address.
• Display a special notice on the platform where applicable.

Your continued use of our platform after changes are published will be considered your acceptance of the updated policy. We recommend reviewing this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding your data or this privacy policy, please get in touch with us:

You can also read our other policies — Terms & Conditions, Responsible Gaming and About Us.